Mediation and Conflict Resolution
This course provides a focused, practice-oriented introduction to mediation as a structured method for resolving conflicts. It builds on prior knowledge of negotiation and teaches learners how to design, lead, and evaluate mediation processes in both workplace and international contexts. Participants develop a clear understanding of what mediation is, when it should be used, and how it differs from other conflict management approaches. The course explores different types of mediation, common challenges mediators face, and the strategic choices required throughout …