Conflict Management Project

This capstone course serves as the culminating applied component of the Conflict Management Specialization, requiring learners to integrate and operationalize concepts from earlier courses such as Types of Conflict, Conflict Resolution Skills, and Intercultural Communication. Rather than introducing new theory, the course focuses on practical application through a structured project. Learners develop a comprehensive conflict management portfolio based on a real or selected case. This includes analyzing the nature of the conflict, identifying stakeholder roles and power dynamics, examining incompatible …

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Conflict Resolution Skills

This course offers a concise, practice-oriented introduction to conflict management in both professional and interpersonal contexts. It equips learners with essential tools such as active listening, effective questioning, and structured communication techniques to navigate disagreements productively. Participants explore how to identify underlying interests behind positions, manage emotions in high-stakes interactions, and apply negotiation and mediation strategies to reach mutually beneficial outcomes. The course emphasizes real-world application, guiding learners through frameworks for diagnosing conflict, choosing appropriate response strategies, and facilitating constructive …

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