Conflict resolution is a process used during times of high tension, disagreements, and complex misunderstandings. The skills involved in conflict resolution – like listening, empathy, and collaboration – apply to any type of conflict whether it’s in the workplace or personal relationships. Some people specialize in conflict resolution and serve as mediators, but everyone should at least understand the basics so they are better prepared for conflict. When you’re prepared, conflict can become a vehicle for better communication, more productivity, and closer bonds. Here are eight do’s and don’ts for conflict resolution:
5 Do’s in Conflict Resolution
Practice active listening
Listening is a skill many people don’t think about. In conversations, especially difficult ones, many people aren’t listening to what others are saying. If they’re not interrupting, they’re simply waiting until it’s their turn to talk. When no one is really listening to each other, conflicts go around and around. The Balance Careers defines active listening as a “soft skill” that redirects a person’s focus from their own thoughts to what others are saying. This allows for true understanding.