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Negotiation Skills and Effective Communication

Provider Tecnológico de Monterrey
Platform edX
Weeks 4
Hours 5-8

This Business & Management course analyzes the “social” perspective of a negotiation and how it impacts on successful agreements, as well as the disadvantages of ignoring it, or disregarding its applicability. This course is also part of a MicroMasters® Program, Humanities & Soft Skills.

A Bachelor’s Degree Level is required to take this intermediate-level course, which serves as the perfect opportunity to put into practice all the knowledge acquired, and to confirm that the negotiation process is dynamic and can always be improved. Instructions are given in English.

Topic covered are: Structure of a negotiation; Effective communication in negotiation; Interests and positions; and Conflict resolution. The course discusses the most recent advances in the development of negotiation skills, based on modern life complexities, in a simple yet direct way using active learning mechanisms. Also put into perspective and discussed, are the roles of emotions in a negotiation process. This can be done using emotional intelligence mechanisms.

In this course you will learn to identify and manage its irreversible consequences in advance; implement the key negotiation skills and styles to carry out effective negotiations and reach satisfactory agreements; adopt communication techniques that improve relationships and stimulate cooperation between the parties involved; develop critical thinking to manage emotions and resolve conflicts in a constructive way.

The course is free to audit, but might require a small fee to purchase a certificate of completion. Financial aid is available to those who qualify.



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Global Peace Careers is a website dedicated to career related information in the sectors humanitarian aid and action, international development, peace and conflict studies, negotiation, conflict resolution, diplomacy and international law. On our website we collect and distribute information about entry level jobs, paid internships, affordable master degrees, free online courses and other opportunities.

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