This course provides a focused, practice-oriented introduction to mediation as a structured method for resolving conflicts. It builds on prior knowledge of negotiation and teaches learners how to design, lead, and evaluate mediation processes in both workplace and international contexts. Participants develop a clear understanding of what mediation is, when it should be used, and how it differs from other conflict management approaches.
The course explores different types of mediation, common challenges mediators face, and the strategic choices required throughout the process. Learners are introduced to practical tools, including selecting appropriate intervention strategies, managing stakeholder dynamics, and applying best practices (“do’s and don’ts”) in mediation settings.
Through video lectures, case studies, and interactive exercises, participants gain applied skills in facilitating dialogue and guiding parties toward mutually acceptable outcomes. Overall, the course equips learners with a structured toolkit to conduct mediation effectively in complex, real-world conflict situations.