Offered by Emory University, this course introduces learners to the concept of conflict transformation and explains how it differs from conflict resolution, conflict management, and conflict prevention. It presents conflict not only as a problem to solve, but as an opportunity for constructive change. Learners explore why conflicts emerge, how people respond to them, and how conflict can be analyzed through practical tools such as the ABC, Onion, and Tree models.
The course also covers conflict styles, self-awareness, stress responses, mediation, circle processes, and strategies for engaging with ongoing or unexpected conflict. Through demonstrations, readings, case studies, handouts, discussions, and assignments, learners develop transferable skills in active listening, empathy, collaboration, communication, mediation, and conflict management.
Overall, the course equips participants with practical frameworks for understanding conflict more deeply and engaging it constructively in personal, professional, and community contexts.